FAQ
Frequently Asked Questions
1. What hair styling products do you sell? We specialize in hair pomades, waxes, clays, creams, pastes, and other men’s grooming products. Our range includes strong hold, medium hold, matte finish, high shine, water-based, and oil-based formulas.
2. Are your products suitable for all hair types? Yes. We offer styling products for straight, wavy, curly, thick, thin, and fine hair. Each product page includes details about hold, shine/finish, and recommended hair types.
3. How long does shipping take? We ship from our warehouse in the US for fast delivery. Here are our shipping options:
- Express Shipping: 3-6 business days — $20
- Free Shipping: 7-14 business days — $0
- FREE SHIPPING: 7-14 business days — $0
- Free Standard Shipping: 7-14 business days — $10
Please note that delivery times are estimates and may vary slightly depending on your location.
4. Do you offer free shipping? Yes! We provide Free Shipping (7-14 business days) on many orders. This is one of our most popular shipping choices.
5. What is your return policy? We accept returns within 30 days of delivery if the product is unopened and in its original packaging. Please contact our support team with your order number to start the return process.
6. How do I choose the right pomade or wax? Consider your hair type, the hold you need (strong/medium), and the finish you prefer (matte or shine). You can filter by “Hold” and “Finish” on our collection pages or contact us for personalized recommendations.
7. Are your products water-based or oil-based? We carry both types. Water-based pomades are easier to wash out, while oil-based formulas usually offer stronger hold and more shine. Check the product description for specific details.
8. Do you ship internationally? Currently, we only ship within the United States.
9. I haven’t received my order or it’s delayed. What should I do? First, check your tracking number. If it’s past the estimated delivery window, please email us at support@dssnetworkllc.com with your order number and we’ll help you right away.
10. How can I contact customer support? You can reach us via email at support@dssnetworkllc.com. We usually reply within 24 business hours (Monday – Friday).
Still have questions? Feel free to email us anytime. Our team is happy to help you find the perfect styling product for your hair!